{"id":28458,"date":"2026-03-31T17:15:27","date_gmt":"2026-03-31T15:15:27","guid":{"rendered":"https:\/\/staging.opfo100.be\/?p=28458"},"modified":"2026-10-16T19:15:31","modified_gmt":"2026-10-16T17:15:31","slug":"module-5-communication-bienveillante","status":"publish","type":"opleidingsaanbod","link":"https:\/\/staging.opfo100.be\/fr\/opleidingsaanbod\/module-5-communication-bienveillante\/","title":{"rendered":"Module 5 : Communication bienveillante"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n
Code<\/th>\nCOM-05FR<\/td>\n<\/tr>\n
Name<\/th>\nModule 5 : Communication bienveillante<\/td>\n<\/tr>\n
Lang<\/th>\nFR<\/td>\n<\/tr>\n
Theme<\/th>\n<\/td>\n<\/tr>\n
Id<\/th>\n1400178<\/td>\n<\/tr>\n
Objectives<\/th>\n\n

\u00ab\u00a0Communication bienveillante pour une meilleure ambiance de travail\u00a0\u00bb<\/strong><\/p>\n

Comprendre l\u2019impact du comportement verbal et non-verbal sur les relations de travail et la d\u00e9t\u00e9rioration du travail en lui-m\u00eame (qualit\u00e9, productivit\u00e9, dangerosit\u00e9), pr\u00e9venir les tensions (rumeurs, pr\u00e9jug\u00e9s, conflits personnels, exclusion) et construire ensemble des r\u00e8gles de bienveillance applicable dans l\u2019entreprise.<\/p>\n

La formation repose sur une alternance de volets th\u00e9oriques et de mises en situation avec \u00e9changes de points de vue, jeux de r\u00f4le et concertations participatives.<\/p>\n<\/td>\n<\/tr>\n

Content<\/th>\n\n

1. Comprendre la bienveillance au travail<\/strong><\/p>\n

Faire comprendre les effets positifs d\u2019une communication bienveillante sur le lieu de travail en termes de motivation, collaboration, efficacit\u00e9, bien-\u00eatre et s\u00e9curit\u00e9<\/p>\n

\u00a0<\/p>\n

2. Comprendre les dynamiques d\u2019une communication malveillante<\/strong><\/p>\n

Identifier les m\u00e9canismes derri\u00e8re les comportements toxiques courants et les formes de communication malveillantes, et faire prendre conscience de l\u2019impact des comportements qui nuisent au collectif<\/p>\n

    \n
  • A. les fondements\u00a0: <\/strong>pr\u00e9jug\u00e9s \/ st\u00e9r\u00e9otypes \/ croyances<\/li>\n
  • B. Les formes de communication malveillante : <\/strong>Rumeurs \/ Sarcasme, moqueries \/ Sous-entendus d\u00e9valorisants \/ Conflits personnels \/ Mise \u00e0 l\u2019\u00e9cart \/ Col\u00e8res injustifi\u00e9es \/ Exclusion<\/li>\n
  • C. Les r\u00f4les de chacun dans ces situations : agresseur \/ victime \/ t\u00e9moins \/ manager<\/strong><\/li>\n
  • D. Impacts visibles et invisibles\u00a0: <\/strong>sur la personne \/ sur l\u2019entreprise \/ sur le collectif \u00a0<\/strong><\/li>\n<\/ul>\n

    \u00a0<\/p>\n

    3. Communiquer avec respect et bienveillance<\/strong><\/p>\n

    Proposer des outils simples et concrets<\/p>\n

    communication non violente, impact des mots, choix des formulation de phrases<\/p>\n

    \u00a0<\/p>\n

    4. Pr\u00e9venir et d\u00e9samorcer les tensions au quotidien<\/strong><\/p>\n

    Proposer des comportements \u00e0 encourager et \u00e0 \u00e9viter et \u00a0faire r\u00e9f\u00e9rence \u00e0 la proc\u00e9dure interne de l\u2019entreprise pour la gestion des conflits en explicitant les r\u00e9f\u00e9rents et le cadre officiel<\/p>\n<\/td>\n<\/tr>\n

Prerequisites<\/th>\n\n

Il est recommand\u00e9 d’avoir suivi, au pr\u00e9alable, le module \u00ab\u00a0communication de base\u00a0\u00bb<\/p>\n<\/td>\n<\/tr>\n

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